soprattutto

Soprattutto - Above all…………….you!

Address:
Kolokotroni 29, 10562 Athens,Greece

Mail:
info@soprattutto.gr

Phones:
6972790555

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INFORMATION FOR THE RETURN POLICY OF OUR COMPANY

i) Legal Right of Withdrawal

Right of Withdrawal
If you trade as a consumer, you can withdraw from the contract (except where it is one of the products of the term (iii) below, where the right of withdrawal is not provided) within 10 calendar days without justification.
The withdrawal period will expire after 10 calendar days from the day you or a third party specified by you, other than the carrier has acquired the physical possession or control of goods.
To exercise the right of withdrawal, you can update soprattutto the address or phone as legally declared field of COMMUNICATION, either by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. address, for your decision to withdraw from this Convention by explicit statement you (eg by mail by sending a letter / return form).
To withdraw in time, it is sufficient to send your communication concerning the right of withdrawal before the expiration of the withdrawal period.

Withdrawal effects
If you withdraw from this contract, we will refund without delay and in any case within 10 working days from the day they were informed about the cancellation, all payments received from you, including the costs of delivery (except for any additional delivery costs arise if you choose any other delivery method from the basic and less expensive method that we offer). The refund will be made using the same payment method you used for the original transaction. In any case, you will not incur expenses for reimbursement. Notwithstanding the above, however, we can withhold reimbursement either to take all goods back or until we receive evidence that you have returned the goods, whichever occurs first.
You can return or deliver the products hand in hand in our store without undue delay and in any case within 10 working days of informing us about your withdrawal to the Convention. It is considered that you do it in time if you pay for shipping the products before the 10 working days deadline expires. Will be charged with the direct product return costs, except only in the case where the hand hand in hand in our store. Liable for any impairment of product as a result of such treatment which alters the nature, characteristics and functionality.

ii) Contractual Right of Withdrawal

In addition to the statutory right of withdrawal provided to consumers, as mentioned in condition (i) above, I administer a period of 30 days from the date of delivery of products to return products (except for products referred to in condition (iii) below, for which the right of withdrawal is not provided).
If you return the goods on time within the contractual withdrawal period, but late on the statutory period of withdrawal, only the value of the returned products will be refunded. The direct costs incurred due to the return of the products will be charged to you, unless you return the products in our store.
You can exercise the right of withdrawal in accordance with clause (i) above, however if you inform us about the cancellation after the deadline for legal withdrawal it is required in any case to return the products within 30 days from the date of delivery .

iii) Common Provisions (for both cases of withdrawal)

You can not withdraw from the contract if the object of any of the following products:
Products tailored to customer needs.
Products whose original packaging or part thereof has been removed.
Sealed products which were unsealed after delivery to you, which, because of the opening is most unsuitable for return and resale.
Your right to withdraw from the Contract only applies to products that just returned in the same condition as received. No amount will not be refunded if the product is used after its opening, if the product is not in the same situation who surrendered or been damaged. You must therefore take care to take reasonable care of the products as they are in your possession. Please return the products using or including the original packaging, instructions and any other documentation that may accompany the products.
In any case, you must return the product together with the evidence collected during the delivery.
You can return to our shop in person and return the product along with proof that you received during delivery. This reimbursement process does not entail absolutely no extra cost to you.
You can also contact us through our contact form or return the product directly to the address shown on the receipt you receive the delivery. We call the product to return as soon as possible together with the receipt to the address indicated therein. With this repayment method, you are charged with the return costs.
After examining in detail the returned product, we will inform you whether you qualify for a refund. Shipping costs will be reimbursed only if you exercise the legal right of withdrawal (vl.oro - i) within the statutory period and provided that returned all the goods that make up the package. The refund will be paid as soon as possible and in any event within 10 working days of the day for notifying us of the withdrawal. Notwithstanding the above, however, we can withhold a refund either to take all goods back or until we receive evidence that you have returned the goods, whichever occurs first. The refund will always be made with the same method was made the payment in your purchase.
You are responsible for the costs and risk of returning goods to us as described above.
If you have any questions, you can contact us through our online contact form or call 2155551560 or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. address

iv) Defective Product Returns

If you feel that the product you ordered is not in compliance at the time of delivery, the terms of the Convention, should immediately contact us via our online contact form, detailing the product and his fault, or by calling us at 2155551560 or by sending us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. address and we will give you instructions on further action.
the product to the address shown on the receipt you receive with the delivery of the product should return it to us.

We will carefully examine the returned product and will notify you by e-mail within a reasonable period of time whether you qualify for a refund or replacement (if there is such a case). The refund or replacement of the product will take place as soon as possible and in any event within 10 working days from the day we confirm you by e-mail that entitled to a refund or replacement of the defective product.
In case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable expenses that You incur to return the product. The refund will be made by the same method done and paid on purchase.
Your legal rights under applicable current legislation is not affected.

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The above text has been translated whith google translator. We apologize for any mistakes, dont hesitate to tell us about if you find any!

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Contact Us

Address:
Kolokotroni 29, Athens 10562, Greece
Opening Hours : 10.00am - 19.00pm
Mail:

info@soprattutto.gr

Phones:
6972790555

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